How to create loyalty program? How to reward captive customers?
These are the most common questions when creating a customer loyalty program.
It is true that each company has its own profile, and in order for the reward of these projects to work, it is necessary to think well about what will be offered in exchange for the consumers.
If you have not yet figured out how to reward loyal customers, here are some tips that can help you.
Do you want to know what they are? Check out!
Meet your customers
There is no way to run a customer-driven program if you do not know them.
- What kind of product or service they like the most?
- What do they like most about your stores?
- Why do they come back and keep buying?
Check your sales
Another index you can rely on to determine the rewards of your loyalty program is your sale.
By reaching a conclusion, you can set discounts for these products and services or even offer them as a reward for your customers if it is feasible.
Offer viable awards
When creating B2B loyalty programs, many companies offer very high and unsustainable awards for the business.
In this way, they end up giving short validity to the project and cannot achieve the main objective: to maintain their clientele.
Customize your prizes
It is important that your loyalty program awards are personalized and tailored to the diversity of your consumers. Define reward products that appeal to each specific group of customers.
Choose awards that represent your business
Another tip to set the reward for your loyalty program is to choose items that represent your business.
In this way you will be able, in addition to captivating the consumer, to improve and promote the image of your enterprise.